Privacy Policy

SocialPost ("we", "our", or "us") operates the website https://socialpost.ai and provides social media publishing and analytics services.

This Privacy Policy explains how we collect, use, store, and protect your information when you use our website and services. 

1. Information We Collect

We collect information in the following ways:

A. Information You Provide

When you create an account or use our services, we may collect:

• • Name
  • Email address
  • Company name
  • Billing information
  • Login credentials
  • Customer support communications

B. Information from Connected Social Media Accounts

When you connect third-party platforms (such as Facebook or Instagram), we may access certain information as described in Section 7 below.

C. Usage Information

We may collect:

• • IP address
  • Browser type
  • Device information
  • Log data
  • Interaction data within our platform

2. How We Use Your Information

We use collected information to:

• • Provide and operate the SocialPost platform
  • Publish and schedule content
  • Retrieve analytics and engagement insights
  • Process payments
  • Provide customer support
  • Improve platform reliability and performance
  • Comply with legal obligations

We do not sell personal information.

3. Legal Basis for Processing

Where applicable (including under GDPR), we process data based on:

• • Your consent
  • Performance of a contract
  • Legitimate business interests
  • Legal compliance obligations

4. Data Sharing

We do not sell or rent your personal data.

We may share information only with:

• • Service providers (e.g., hosting providers, analytics services, payment processors)
  • Legal authorities when required by law
  • Third-party platforms you explicitly connect

5. Data Retention

We retain personal data only as long as necessary to:

• • Provide our services
  • Fulfill legal obligations
  • Resolve disputes
  • Enforce agreements

You may request deletion at any time as described in Section 10 below.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your data.

Sensitive credentials and access tokens are encrypted and stored securely.

However, no system can guarantee absolute security.

7. Meta (Facebook & Instagram) Platform Data

SocialPost integrates with services provided by Meta Platforms, including Facebook and Instagram, through the Meta Graph API.

Information We Access from Meta Platforms

When you connect your Facebook Page or Instagram Business/Creator account to SocialPost, we may access the following information based solely on permissions you explicitly grant:

• • Page or account name and ID
  • Profile information
  • Page access permissions
  • Content you choose to publish or schedule
  • Media assets uploaded for publishing
  • Engagement metrics and analytics (such as likes, comments, reach, and insights)
  • Metadata necessary to provide publishing and scheduling functionality

We only access data that you explicitly authorize.

Access Tokens & Security

To enable publishing and analytics features, SocialPost obtains OAuth access tokens from Meta.

• • Tokens are securely stored and encrypted.
  • Tokens are used solely to perform actions you request (such as publishing, scheduling, or retrieving analytics).
  • We do not use Meta platform data for advertising, profiling, or resale.
  • We do not sell, rent, or share Meta platform data with third parties except as required to operate the service or comply with legal obligations.
  
  

  Purpose of Processing Meta Data

  Meta platform data is used exclusively to:

  • Publish and schedule content on your connected accounts
  • Retrieve engagement insights and analytics
  • Provide account management functionality
  • Improve service reliability and performance
    
  
  

• Data Retention

  We retain Meta platform data and access tokens only:

  • For as long as your account remains connected to SocialPost
  • Or as required to comply with legal obligations
    
    

  If you disconnect your Meta account, associated access tokens are revoked and related platform data is deleted from our active systems within a reasonable period.

  For detailed deletion instructions, please see our Data Deletion Instructions page: 👉 https://socialpost.ai/data-deletion

• Revoking Access

  You may revoke SocialPost’s access at any time by:

  • Removing SocialPost from your Facebook Business Integrations settings
  • Disconnecting your account from within the SocialPost dashboard
    
    

  Upon revocation, we will no longer access your Meta data and will delete associated platform data in accordance with this policy.

8. Third-Party Services

Our service integrates with third-party providers such as:

• • Meta (Facebook and Instagram)
  • Payment processors (e.g., Stripe)
  • Hosting providers
  • Analytics services

Your use of third-party platforms is subject to their respective privacy policies.

9. International Data Transfers

Your information may be processed and stored in countries outside your own. Where required by law, we implement appropriate safeguards to ensure lawful data transfer.

10. Your Rights

Depending on your location, you may have the right to:

• • Access your data
  • Correct inaccurate data
  • Request deletion
  • Restrict processing
  • Withdraw consent

To exercise these rights, contact: support@socialpost.ai

Data Deletion Instructions

For detailed instructions on how to request deletion of your SocialPost account and associated Meta (Facebook and Instagram) platform data, please visit:  👉 https://socialpost.ai/data-deletion

We process verified deletion requests within 30 days unless retention is required for legal compliance.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised "Last Updated" date.

12. Contact Information

If you have questions about this Privacy Policy, contact:

SocialPost
Email: support@socialpost.ai
Website: https://socialpost.ai